GENERAL TERMS AND CONDITIONS
1. Introductory Provisions
1.1 These General Terms and Conditions (hereinafter referred to as "Terms") regulate the rights and obligations between the operator (hereinafter referred to as "Provider") and users (hereinafter referred to as "Customer") in connection with the provision of services.
1.2 The Provider is K&J Media s.r.o., with its registered office at Rybná 716/24, Staré Město, 110 00 Prague, ID: 14086751, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 366470.
1.3 The Customer is a natural or legal person ordering services from the Provider.
2. Service Orders
2.1 The Customer places a service order electronically through the Provider's website or another agreed method.
2.2 An order is considered binding after entering the name, a detailed description of the person for whom the service is to be created, and confirmation by the Provider.
2.3 The Provider reserves the right to refuse an order in case of service unavailability or other legitimate reasons.
3. Price and Payment Terms
3.1 The price for services is listed on the Provider's website.
3.2 Payment for services is made in advance via the GoPay payment gateway.
3.3 Upon receipt of payment, the Provider begins processing the order.
4. Service Provision
4.1 The Provider undertakes to create a personalized birthday song based on the provided details and deliver it to the email address specified by the Customer.
4.2 The service delivery time is within 24 hours of order confirmation. Express delivery within 6 hours is available for an additional fee.
4.3 In case of high order volume or unforeseen circumstances, there may be delays in song delivery. In such cases, the Customer will be informed via email about the expected delivery date.
4.4 The Customer is responsible for providing accurate details and ensuring the functionality of the specified email address.
4.5 The Provider reserves the right to make minor adjustments to the song text based on the Customer's input.
5. Withdrawal from Contract
5.1 Due to the nature of the service (custom creation), the Customer has no right to withdraw from the contract once song creation has begun.
5.2 According to § 1837 letter d) of the Civil Code, it is not possible to withdraw from a contract without reason if service creation based on specific Customer requirements has already started.
5.3 Before starting creation, the Customer may cancel their order by sending written notice to the Provider.
6. Complaints
6.1 A complaint regarding the service is only possible if the song was not delivered to the specified email or contains obvious technical errors.
6.2 Complaints must be submitted within 7 days of song delivery. The Provider undertakes to resolve complaints within 14 days.
6.3 Complaints cannot be accepted if the song content was created according to Customer specifications and meets their requirements.
7. Limitation of Liability
7.1 The Provider is not liable for damages caused by incorrect data entry by the Customer.
7.2 The Provider is not liable for technical issues on the Customer's side that may affect song delivery or playback.
7.3 The Provider is not liable for delays or non-performance caused by force majeure (e.g., internet outages, natural disasters).
8. Right to Amend Terms
8.1 The Provider reserves the right to change these terms at any time. Changes will take effect upon publication on the Provider's website.
8.2 The Customer is obliged to review current terms before placing each new order.
9. Governing Law and Dispute Resolution
9.1 These terms and legal relationships between the Provider and Customer are governed by Czech law.
9.2 All disputes will be resolved by a competent court in the Czech Republic based on subject matter and location jurisdiction.
10. Personal Data Protection
10.1 The Provider processes personal data of Customers in accordance with applicable legislation and privacy policy principles.
10.2 Detailed information on personal data processing can be found in the "Privacy Policy" document.
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